Last Updated: 1/1/26

 Shipping Policy’s

 

We are excited for you to receive your new keychains! Below you will find information regarding our processing times, shipping information, and costs.

 

Order Processing Time

• All orders are processed and prepared for shipment within 1-2 business days (Monday–Friday).

Shipping Information

You should receive your items in 5-7 business days depending on the shipping option you chose at checkout.

 

-Once an order leaves our facility, the liability for the package transfers to the shipping carrier. This policy outlines our position regarding packages that are lost or damaged during transit.

Damage During Shipping

• • Contact us within 2 days of order arrival at  336-473-5700 or email us at info@keychainHQ.shop We will do our best to assist you if this problem ever arises.

We take great care in packaging all orders securely to prevent damage. However, once the package is in the hands of the carrier (e.g., USPS, FedEx, UPS, DHL), we are not responsible for any damage that may occur during transit.

• Reporting Damage: If your order arrives damaged, please retain all original packaging materials and contact the carrier directly to file a claim. 

• Our Assistance: While we cannot be held responsible for damages caused by the carrier, we are happy to provide you with any documentation or information (like tracking numbers or shipment details) that you may need to submit your claim to the shipping company.

Lost or Missing Packages

Once an order has been successfully picked up by the carrier from our facility, we are not responsible for packages that are lost, stolen, or otherwise misplaced.

• Carrier Liability: If your tracking information shows that your package is lost, or if it indicates that the package was delivered but you did not receive it, you must contact the shipping carrier directly to open an investigation or file a claim.

• "Delivered" Status: If the tracking information confirms that the package was successfully delivered to the address provided for the order, we are unable to process a refund or send a replacement. In this instance, it is recommended that you check with neighbors and contact the carrier immediately.

We will do our best to assist you if any shipping problems ever occur!